Support
Frequently asked questions
Answers to the questions we hear most often about how Keystone Rendex works, what it does and does not do, and how to get started.
What exactly does Keystone Rendex do?
Keystone Rendex analyses market data using automated models and surfaces the results as structured insights — risk flags, trend signals, and portfolio-level summaries — so you can make better-informed decisions faster. It is a research and decision-support tool, not a broker and not a portfolio manager.
Is Keystone Rendex suitable for beginners?
The interface is designed to be approachable, with plain-language summaries alongside the underlying data. That said, Keystone Rendex assumes you already understand the basics of investing and risk. We recommend starting with the documentation before relying on any output for real decisions.
Does Keystone Rendex give financial advice?
No. Keystone Rendex provides data analysis and informational tooling only. Nothing produced by the platform constitutes personalised financial, investment, tax, or legal advice. You remain solely responsible for your own investment decisions.
Can Keystone Rendex execute trades on my behalf?
No. Keystone Rendex does not place orders, hold funds, or have trading authority over any account. It is limited to analysis and reporting; any action you take based on that output is carried out independently through your own broker or platform.
What data sources does the platform use?
Keystone Rendex draws on market and pricing data feeds together with structured historical datasets to build its models. Full details of data sources and refresh frequency are set out in the product documentation.
How is Keystone Rendex different from a standard screener or chart tool?
Rather than presenting raw charts alone, Keystone Rendex applies modelling to highlight patterns, risk concentrations, and anomalies across a dataset, then presents them as summarised output. The goal is to reduce the time spent manually sorting through raw data.
Can I cancel or change my plan at any time?
Account and billing options are managed from within your Keystone Rendex account settings. For specific questions about your current plan, please get in touch via the contact page.
Is my data kept private?
We take data handling seriously and describe our practices in detail in the privacy policy. Please review that page for information on what is collected, how it is used, and how to exercise your rights.
Do I need any technical or coding skills to use it?
No. Keystone Rendex is built as a self-contained interface. No scripting, coding, or integration work is required to view analysis or generate reports.
What happens if the models get something wrong?
No analytical model is infallible, and outputs can be incomplete, delayed, or based on data that later turns out to be inaccurate. Keystone Rendex should be treated as one input among several, not a guarantee of any outcome. Always apply your own judgement before acting.
How do I get help if I run into an issue?
The fastest way to reach us is through the contact page, where you can describe your issue and the team will follow up.
Is there a free trial or demo available?
Availability of trials or demo access can change over time. Please check the current options on the homepage or get in touch directly for the most up-to-date information.
Still have a question?
If you didn't find what you were looking for here, our team is happy to help directly.